A wildlife rescue centre near Newquay is urging the public to show kindness and patience, as its small team faces an overwhelming surge in demand during one of the busiest times of the year.
Prickles and Paws Hedgehog Rescue, based in Cubert, says it has seen a worrying increase in rude and abusive behaviour, especially when staff or volunteers are unable to respond immediately or accept hedgehogs outside their core hours.
In a heartfelt message shared online on 29th June, the charity wrote:
“Please be kind, we’re doing our best. We understand how upsetting and distressing it can be to find a hedgehog in need. Our team is made up of incredibly dedicated staff and volunteers who care deeply about the welfare of hedgehogs. But this is one of the most demanding times of the year, and we’re reaching out to ask for your kindness and understanding.”
The post highlights that team members are working long hours, often unpaid, while giving up personal time, missing meals, and going without proper rest. The rescue line operates from 8am to 8pm, with three staff members voluntarily providing two hours each of out-of-hours advice.
The charity explained:
“Sadly, we’ve seen a rise in rudeness, abusive language, and emotional blackmail. This behaviour is disheartening and takes a huge toll on our team... Yesterday late afternoon we admitted 13 hedgehogs in just two hours!”
Prickles and Paws emphasised that they are not a government-funded public service but a charity that relies entirely on donations and public support to carry out their work rescuing, rehabilitating, and releasing native wildlife.
The charity is asking members of the public to remember the human effort behind wildlife rescue and to show understanding when delays or limitations occur.
For more information or to support their work, visit the Prickles and Paws website.
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